5 Retail Customer Loyalty Programs That Mastered the Art of Retention

Loyalty programs are one of the most powerful tools retailers can use to cultivate retention. It’s easy to see why a persistent, individualized account that rewards customers each time they shop would induce many to revisit your aisles. But for your program to really make a mark, it has to go further: Bond’s 2022 Loyalty Report found that only 32% of customer loyalty programs in retail members strongly agreed that the program improved their brand experience.