Many of the leading use cases for smart building technology investments have been centered around energy efficiency and lowering costs for maintenance and repairs. But in today’s competitive market, building owners and operators must consider the needs of occupants, in addition to operational efficiencies, as the demand for experiences designed to attract and retain tenants continues to grow.
With this trend, we’ve seen the growth of a wider set of use cases for smart building applications such as digital concierges and wayfinding services that help tenants and visitors with check-in, provide access to specific areas, and offer directions to various parts of a facility. There has been fast growth in applications that provide updated information and guides or even tutorials to tenants, employees and technicians as they navigate facilities. And more recently, there is an increase in demand for contactless management of elevators and other equipment and devices in buildings. These are but a few of the latest smart buildings applications that leverage sensors, mobile devices and even AR glasses.
As the explosion of devices and the increase of smart building applications continues, so does the growth in data that is generated. This valuable data can be used by a range of different stakeholders for a multitude of purposes: from providing more sophisticated and personalized user experiences to informing predictive maintenance strategies for increased operational efficiencies for facilities managers. But managing this diverse set of devices, applications and data is increasingly complex. Many of these solutions have grown in silos and don’t necessarily communicate automatically.
Increasingly, managers need to think more holistically and start planning for integrated solutions that will help them extract maximum value from all their smart building technology investments. First they should consider all use cases and all building stakeholders as they deploy smart building solutions, and they should consider how they will integrate data from both new systems and existing legacy systems. Next they should consider using the latest technologies such as AR and AI to help provide one place to visualize, integrate and analyze all assets and building data. By employing more integrated, holistic smart building solutions, managers can offer insights on a diverse set of metrics that are the most relevant to all the different stakeholders and for a range of use cases.
Smart building technologies continue to be deployed at a rapid pace, and with the latest solutions, managers can employ smart building technologies for operational efficiencies as well as to create tenant-centric experiences that differentiate them and even help identify new revenue opportunities. But to maximize ROI, managers must consider a broad range of applications with a broad range of stakeholders in mind, and they should employ integrated solutions that will meet these diverse needs.
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