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5 Ways Vera Delivers Compelling Visitor & Tenant Experiences

Augmented reality has solutions for the challenges that face every facility, no matter the industry. Watch the video below to learn more.



Every industry has its own unique challenges, but some pain points are universal. Maintenance, security, energy usage, tenant/visitor management — these are just some of the problems shared by commercial buildings around the world. Augmented reality solutions like those made possible by the Vera platform overcome those challenges and can be adapted to suit a particular industry or specific building. Here are five ways Resonai can help you reduce overhead costs, improve safety, and increase tenant satisfaction.


Clear wayfinding

AR wayfinding lets users self-navigate anywhere inside a facility. Virtual Concierge plots the best route and updates in real-time to avoid congestion or construction. Self-navigating is particularly helpful in healthcare facilities where patients may need to move between distant locations on a large campus, or simply want to guarantee they’re on time for their appointment. The wayfinding applications for visitors are plentiful, but it’s just as valuable a tool for regular tenants. With Vera, you can get to a meeting room, department, or even the closest elevators without having to ask for directions or getting turned around.

Nearly every commercial building goes through some layout changes during its lifespan, and some reinvent themselves on a regular schedule. Replacing signage for every iteration is time-consuming, costly, and prone to error, but with AR wayfinding, updates are pushed out site-wide simultaneously and can be altered quickly from the app. If something unexpected like an accident disrupts normal operations, facility managers can use Vera to immediately steer visitors and tenants away from dangerous areas.


Streamline maintenance

Maintenance is a part of managing any facility, but Maintenance Manager streamlines the processes for submitting and responding to tickets. With a few taps on their mobile device, any user can submit a ticket, complete with a picture of the object in need of repair. Vera Maintenance Manager logs the ticket, adds it to the repair queue, and alerts the maintenance team.

Vera provides technicians with real-time and historical information about the object that needs repair so that they have the context they need to bring appropriate equipment for the job. AR wayfinding directs them to the precise location of the repair, even if it’s not immediately visible. Using digital twin technology, Maintenance Manager allows technicians to “see through walls” to view the underlying infrastructure. Technicians spend less time determining what needs to be fixed, where it is, and how to fix it, and can do more repairs faster with a smaller crew.


Manage from anywhere

Facility managers can’t be everywhere at once, but they can come close by using augmented reality to manage their buildings’ IoT-enabled devices from a single app. With Vera, managers can manage access and permissions for each building, floor, or even a specific room.

Shopping centers, healthcare facilities, and offices have a steady stream of both tenants and visitors, which is an ongoing security concern. Managers don’t need to be present to adjust access settings, and can set different User Types such as tenants, technicians, visitors, or individuals, increasing facility safety by ensuring everyone on site is where they’re meant to be (and nowhere they’re not).

The app also provides a stream of real-time data that affords a holistic view of the facility so managers can monitor energy usage, keep track of physical assets, review occupancy, and examine foot traffic. Reports present a clear picture of the ebb and flow of each building so that managers can optimize resources for efficiency and tenant comfort.


On-demand training

Whether it’s the coffee maker or a sound system, there’s always a new system for visitors and tenants to learn. Having someone train each new hire or visitor through on how to use equipment is ideal, but inefficient use of resources, especially when you consider the number of items present in a large facility. Vera can provide step-by-step operating instructions for equipment or process on-demand as many times as they’re needed, whenever suits the user’s schedule. The app displays clear verbal instructions along with visual indicators that let the user know they’re in the right place. Training can be updated facility-wide in an instant when new processes are introduced or customized to match a specific use case.


Redesign interiors on the fly

Perhaps the greatest advantage of augmented reality is the ability to precisely replicate a real-world location, then manipulate it as needed. Physical spaces often need to be reimagined to improve efficiency or optimize staff resources. Vera’s digital twin technology, which combines a complete scan of the facility with real-time data, creates an exact copy of a building that can be changed to address any number of needs.

Tenants can use Vera to envision how their furniture or equipment will fit in their space, while architects can tear down or build walls at will before moving forward with construction plans. Retail managers can test new store layouts without disrupting the sales floor while leveraging data on traffic flows, hot spots, and real-time user behavior. Testing with a digital twin allows for experimentation that would be too costly or time-consuming in the real world.

These are just some of the things that are possible with augmented reality. Virtually every industry — manufacturing, construction, healthcare, retail locations, and real estate, to name just a few — can benefit from Vera’s customizable context-aware applications. Vera brings people and technology together to create intelligent solutions for common challenges.How smart buildings reduce operating expenses and unlock revenue opportunities

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